Privacy Policy

Privacy Policy
Foot of the Mountains values your privacy we take this responsibility seriously and will take great care in the way your information is collected used and shared.
Please read this Privacy Statement carefully.  The purpose of this statement is to inform you about the collection and use of personal information.
Collection of personal information 
When you elect to create a Foot of the Mountains account, the personal information we collect may include:
Your Name
Address for delivery
Preferred Telephone Number
Date of Birth
Gender
Merchandise information (eg; purchases, orders etc)
Method of Payment
Sometimes we may collect other personal information such as your shopping preferences and or interests so that we may improve our service and product offering.
You may decide not to provide personal information to us however this may affect our ability to provide you with certain information, products and or services.
How we collect information
The personal information we collect is supplied by you via our website. Where we seek to collect information we will ask you for the relevant personal information and explain the purpose for which we are collecting the information.  In addition to the personal information that you enter via our website we also receive and store certain types of information through the use of ‘Cookies’ when you interact with Foot of the Mountains through the internet. 
When you visit Foot of the Mountains as an account holder or visitor our servers coupled with google analytics records the information sent by your  browser (this is the case every time you visit a website).
This data may include your computers browser type, Internet Protocol address, pages of our website that you visit and the time spent on each page, the date and time you visited our site and other statistical information.
This means that upon closing your browser the cookie will be destroyed and no personal information is kept which might identify you individually at a later date. We may aggregate and evaluate the information in order to improve our customer service and product offerings.
You can configure your browser to accept or reject all cookies and to notify you when a cookie is used.  You should review your browser instructions for further information about cookies, it should be noted that if you configure your browser so as not to receive cookies you may lose a certain amount of functionality when using websites.
How we communicate with you
We will communicate with you about your order and or enquiries via phone or email. An account holder must provide a current email/telephone number for this purpose.
You can subscribe to receive offers/marketing material by email however if you do not wish to receive this type of information you can opt out of receiving any such material by simply unsubscribing from our mailing list. 
Security of Information
The information we collect will be securely stored. We use technology and control processes to ensure the protection of information.  We protect your information by: 
Restricting access to personal information
Use of network firewalls
Use of technology to prevent unauthorised computer access
Securely destroying any personal information no longer needed or relevant to our purposes
We do not store your credit card details they are secured by 
128- bit SSL encryption technology (this is the industry standard) directly to our payments processing provider.
Why collect information and disclosure of personal information?
We collect information for the following reasons:
To deliver the products you have purchased
To keep you informed during the delivery process
To provide you with relevant product information and or offerings
To help in the development of product and service offerings
To maximise the customer shopping experience through our website
Our objective is to use the information you provide to understand your needs in order to provide relevant products and services.  We will take steps to ensure that the personal information we collect, use and disclose is accurate and up to date.  
Foot of the Mountains does not intend to disclose, sell, rent or trade your personal information. We may need to pass your personal details, such as name and address to a third party in order to perform delivery of your purchased items or other agencies that help us in the conduct of competitions and mail out campaigns. These third parties are required to keep your information confidential.
There may be special circumstances for disclosing your personal information, such as when there is reasonable cause to believe that disclosure is necessary in order to prevent a threat to life,health or where the law requires such a disclosure or where we believe that the disclosure is necessary in order to protect and or enforce the legal rights of Foot of the Mountains its customers or others.
Updating and Accessing your personal information
You can update your personal information by accessing your account via our website and using your identifier and password to edit your account details.
Should you wish to access the information we hold about you please contact us.  A fee may apply for such access.  Access is limited to the information you have provided.
Third party websites
Our website may contain links to other websites note that this privacy policy only applies to information that we collect through our website, we are not responsible for the collection and or use of information pertaining to any third party website and you should carefully review the privacy policy of all websites.
Under 18 year olds
If you are under 18 years of age you must not submit any personal information unless you have the express consent and are under the direct supervision of a parent and or legal guardian.
Complaints about Privacy
If you have any questions about privacy or wish to make a complaint please contact us by email on footofthemountainsglenbrook@gmail.com or by mail at; Shop A - 11 Ross Street Glenbrook, NSW  2773 and all attempts will be made to resolve the matter.